FAQ On your Cardboard VR Viewer:
How do I watch a virtual reality experience on my Cardboard VR Viewer?
- You will need a smartphone and a Cardboard VR Viewer headset.
- Go to YouTube Carlow Arts Festival playlist – [more info on steps here]
- Choose an experience by clicking on the video thumbnail
- Once the 360 video starts, you will see the Cardboard icon on the video, tap on this to view the video with your viewer (the video gets split into a left and right eye 3D view)
- Plug your headphones into your device, press play and put the phone into your Cardboard VR Viewer headset.
What is a Cardboard VR Viewer?
Cardboard VR Viewer is an inexpensive set of goggles made from cardboard, with plastic lenses. To watch a piece in virtual reality, you insert your Android or iOS smartphone into the Google Cardboard.
Do I need a Cardboard VR Viewer to watch the experiences?
The films for Carlow Arts Festival’s VR Cinema 2020 have been curated to be enjoyed with a Cardboard VR Viewer, however you can also enjoy the films on desktop or full screen on your mobile.
How do I assemble my Cardboard VR Viewer?
There are instructions in the box.
Which smartphones are recommended for the best experience?
Any smartphone that supports the YouTube app.
I can’t hear anything . What do I do?
Check that your headphones are plugged in and that the volume is turned up. If you are watching on an Android phone, you will need to exit the experience and turn up the media sound in the settings menu.
It looks as though the audio is out of sync. What can I do?
You may be watching on an older device, which means your phone does not have as much processing power.
Returns, Refunds & Replacements
Should your cardboard turn out to be faulty and/or not fit for purpose please email email@example.com within 14 days of your purchase and we will guide you through our returns procedure. Please include a brief description of the issue and include a copy of your original receipt. While every effort will be made to send you a replacement cardboard, this may not be possible due to limited stock supply. In this instance, a full refund will be issued within 30 days of purchase by the original payment method. We reserve the right to refund on this policy in the occurrence of changing your mind.
explore the VR programme
And watch the trailers…